Skip to main content
Schedule a Demo
pet supply retail management software

It’s important to stay organized and efficient in the retail pet supply market. With an ever-growing variety of products, from pet food and accessories to health supplies and toys, managing inventory and delivering excellent customer service can be a daunting task. 

That’s where the right retail management software comes into play. Designed to streamline operations, enhance customer experience, and boost overall store performance, your pet supply retail management software can be a game-changer. 

In this article, we dive into six of the best pet supply retail management software available, so you can see how you can take your pet store to the next level. 

Pet Supply Retail Management Software Features

Whether you focus on pet supplies or pet services, these are some of the features you need to meet the unique challenges of the pet retail industry, to ensure you stay ahead of the competition and delight your customers with every visit.


A point of sale (POS) system is vital to the smooth operation and success of a retail pet store. Beyond simply processing transactions, a POS system serves as the backbone for inventory management, helping pet store owners keep track of stock levels, manage reorders, and ensure that popular items are always available for customers. 

Plus, it enhances customer service by speeding up checkout times, supporting various payment methods, and integrating loyalty programs that reward repeat business. With detailed sales analytics and reporting, a POS system provides valuable insights into sales trends and customer preferences, enabling informed decision-making and strategic planning. 

A robust POS system streamlines operations, improves customer satisfaction, and drives growth, making it an indispensable tool for any pet store.

Related Read: Unleashing the Power of Customer Data: Leveraging Your POS System for Pet Stores

eTailPet get a demo CTA


For modern retail pet stores, an integrated e-commerce website is needed to bridge the gap between your physical store and your online sales channels. An integrated website allows your pet store to reach a wider audience, and offers a convenient online shopping experience to your customers who prefer to shop from the comfort of their homes. 

It also provides a seamless shopping experience, where customers can easily browse products, check availability, and make purchases online with the same ease as in-store transactions — all while keeping inventory synchronized both online and in store.

Your integrated website also supports marketing strategies such as personalized offers and targeted promotions based on customer behavior and preferences. Ultimately, it not only boosts sales by tapping into the growing online market, but enhances customer satisfaction and loyalty.


A POS system with an integrated marketing package is a powerful asset for a retail pet store. It simplifies the tracking and analysis of marketing efforts, providing insights into campaign effectiveness and customer behavior. 

Your pet supply retail management software allows you to leverage detailed customer purchase histories and preferences to craft personalized marketing campaigns, enhancing engagement and driving repeat business. 

With features like automated email campaigns, loyalty programs, and targeted promotions, an integrated marketing package ensures that customers receive relevant offers and updates, fostering a stronger connection to your store. 

By utilizing an integrated marketing package, you can not only boost sales and customer loyalty, but also save time and resources by automating and refining their marketing strategies directly through your POS system.

Pet Inventory Management

Accurate and timely inventory tracking is essential to a successful pet store. A POS system with integrated inventory management helps store owners maintain optimal stock levels, avoid overstocking or stockouts, and ensure that popular items are always available to meet customer demand. 

Features like automated reordering, low stock alerts, and real-time inventory updates streamline the restocking process, saving time and reducing manual errors. 

By providing valuable insights into sales trends and inventory turnover, these systems enable better decision-making and strategic planning. 

Loyalty and Rewards

Loyalty programs incentivize repeat visits by rewarding customers with points, discounts, or special offers for their purchases — fostering customer retention and increasing lifetime value. 

You can create and share coupon codes with customers in your store, through email marketing, or on social media. Doing all three will maximize the effectiveness of your promotion. Be careful when you create percentage-based coupons — if you create a coupon giving a flat percentage off the entire order, it may be more costly than you planned. Your POS system should be able to help you choose the items to be discounted.

When seamlessly integrated with the POS system, loyalty programs can automatically track customer purchases and reward balances, making it easy to administer and ensuring a smooth customer experience. 

The data collected through these programs provide valuable insights into customer behavior, enabling personalized marketing initiatives and targeted promotions. 

By recognizing and rewarding loyal customers, pet stores can build stronger relationships, enhance customer satisfaction, differentiate themselves from competitors, and drive sustained growth and profitability.

Customer Relationship Management

A POS system with integrated customer relationship management (CRM) functions is indispensable. This integration enables store owners to maintain comprehensive customer profiles, capturing details such as purchase history, preferences, and even pet information. 

With this data at their fingertips, staff can provide personalized service, recommend relevant products, and tailor marketing efforts to individual customers. 

By leveraging your customer data you streamline operations and foster a deeper connection with your customers.

6 Best Pet Supply Retail Management Software

Let’s look at some of the most common pet supply retail management software chosen by pet store owners.

1. Shopify

Shopify is a versatile and powerful tool well-suited for retail businesses, including pet stores. 


  • Integrates seamlessly with the online Shopify store, offering a unified platform to manage in-store and online sales
  • Syncs inventory across all sales channels to ensure accurate stock levels and avoid overselling or stockouts
  • Keeps track of stock levels in real time, making it easy to manage inventory efficiently
  • Alerts when stock is running low, allowing for timely reordering
  • Categorizes and manages a wide range of products, from pet food and accessories to grooming supplies
  • Profiles customers by capturing purchase history and preferences, enabling personalized service
  • Manages loyalty programs directly through the POS to reward repeat customers

Pricing: Shopify starts at $29 per month with a 2.9% processing fee, plus an additional 30 cent processing charge per transaction. Advanced plans start at $2300 per month.


I have been using Shopify for over 3 years, both online & the POS app for my store. It is a wonderful system. They offer excellent support & are open to suggestions. Although it doesnt currently do everything I need there are so many apps that integrate with their system to customize it the way I need. I just have to make sure I dont nickle and dime myself to death with those! If you are looking for a customizable platform that is intuitive and user-friendly you will never go wrong with Shopify.

2. Square

Square is highly regarded for its user-friendly interface, affordability, and versatility — making it an excellent choice for a wide range of retail businesses, including pet stores. 


  • Simplifies setup and is intuitive to navigate, requiring minimal staff training
  • Runs on various devices, including smartphones and tablets, allowing for mobile and remote transactions
  • Accepts most payment options, including credit/debit cards, mobile payments (like Apple Pay and Google Pay), and gift cards
  • Offers a straightforward, flat-rate pricing model with no hidden fees, which is ideal for small businesses managing tight budgets
  • Keeps track of inventory in real time, making it easy to manage stock levels and product variations
  • Notifies users with low-stock alerts to ensure that popular items are always available

Pricing: Square provides a no-cost POS system with a 2.9% processing fee, plus an additional 30 cent processing charge per transaction. Custom plans require a quote.


I can run my business from anywhere knowing that credit and debit card payments will not slow me down.

3. eTailPet

eTailPet POS is specifically designed for pet stores, offering a range of features tailored to meet the unique needs of pet retail businesses. 


  • Manages a diverse range of products, from pet food and accessories to grooming supplies and live animals, with ease
  • Monitors items with expiration dates, such as pet food and medications, to ensure fresh stock and avoid waste
  • Maintains detailed profiles not just for customers, but also for their pets, including breed, age, and medical history, allowing for personalized recommendations and better service
  • Manages loyalty programs to reward frequent shoppers and encourage repeat business
  • Synchronizes inventory across both online and physical stores, ensuring consistent stock levels and reducing the risk of overselling
  • Integrates an e-commerce platform, allowing customers to enjoy the same experience online and in store

Pricing: Get a custom quote for your pet store.


I am in eTailPet almost daily, running reports on reports. The data I am able to grab has been extremely useful in making strategic finance decisions. It is incredibly detailed but gives lots of options for grouping/different angles to look at transaction level data. eTailPet has a lot of awesome functionality which is continuously being iterated on which has been incrementally beneficial to RPC.

4. PetShop360

PetShop360 is designed for pet stores. 


  • Manages a wide range of products, including pet food, toys, accessories, grooming supplies, and even live animals
  • Monitors items with expiration dates, such as pet food and medications, to ensure fresh stock and avoid waste
  • Keeps track of inventory levels in real time to avoid stockouts and overstock situations, ensuring customer demand is always met
  • Creates and manages detailed profiles for both customers and their pets, including breed, age, medical history, and preferences 
  • Manages loyalty programs to reward frequent shoppers and encourage repeat business, fostering customer loyalty

Pricing: Receive a custom quote with a demo.



5. Lightspeed

Lightspeed is especially well-suited for complex retail businesses, including niche markets like pet stores. 


  • Allows for extensive product categorization, including variations in size, color, and other attributes, making it ideal for stores with diverse inventory
  • Provides real-time inventory tracking and alerts when stock is low, ensuring that popular items are always available
  • Supports bulk updating and importing of inventory, saving time and reducing manual errors
  • Maintains detailed customer profiles that include purchase history and preferences
  • Set up and manage loyalty programs to reward repeat customers and encourage long-term patronage
  • Offers a wide range of customizable reports on sales, inventory, and customer behavior, providing valuable insights that drive informed business decisions

Pricing: Lightspeed plans start at $149 per month, plus processing fees. The advanced plan starts at $269, and large businesses require a quote. 


A great all-inclusive system.

6. LS Retail

LS Retail is known for its comprehensive, scalable, and flexible solutions, making it particularly invaluable for businesses of various sizes and industries, including retail pet stores. 


  • Integrates in-store, online, and mobile sales channels, providing a consistent and unified shopping experience for customers
  • Manages all aspects of your business — sales, inventory, customer data, and employee management — from a single, centralized database, ensuring accuracy and efficiency
  • Monitors inventory levels in real time across all locations, reducing the risk of stockouts and overstocking
  • Sets up automated reordering processes based on predefined stock levels and sales patterns, ensuring you never run out of popular items
  • Provides detailed inventory reports to analyze stock performance, identify trends, and optimize inventory levels
  • Creates detailed customer profiles that include purchase history, preferences, and personalized notes

Pricing: LS Retail plans start at $2220 per month.


Best way to track your daily expense and income in Retail zones. Can handle larger data volume. Can be integrated with any solutions like whatsapp, Payment gateways, Etc.

Choose an All-In-One Pet Supply Management Software

eTailPet’s all-in-one POS system is a comprehensive solution that integrates pet supply management software functions into a single platform, streamlining operations and enhancing efficiency.

Its all-in-one solution unifies the management of sales, inventory, customer relationships, and more from a single platform, reducing the need to switch between multiple systems.

You have a unique set of needs from your pet store POS software. eTailPet works with hundreds of pet stores to meet and exceed expectations to boost sales. If you’re looking for the best pet supply management software, eTailPet has the solution for you.

See eTailPet in action by scheduling a personalized demo today.

eTailPet get a demo CTA