Got questions? We’ve got answers.
Here’s everything you need to know about our all-in-one pet store point of sale (POS) software — including features, pricing, support, and more.
eTailPet is unique because of its all-in-one, pet store–specific design. It has all the tools you need to sell online and in person. Standout features include:
A prebuilt catalog of over 160,000 pet store products to simplify onboarding and reduce manual entry
A Smart Order System to help you forecast demand accurately
A vendor credit module to protect profits by ensuring you’re refunded for every damaged PO, defective product, or shortage
eTailPet is also the only POS system that fully integrates with Astro Loyalty to help you win repeat customers.
To clarify our policy on refunds, in addition to the agreement you acknowledge when you purchase from us, we make this page easily accessible.
Before you make a purchase from us, we encourage you to join our live demos, live training, and watch our prerecorded videos to fully understand what you are purchasing. Additionally, you are required to read these terms carefully BEFORE making your purchase with us.
When you purchase our products, you are given access to information and technology which is considered software as a service “SaaS” and because of this, we do not issue refunds. Upon purchase, you are agreeing that all sales are final regardless of if you logged in, accessed, or used them.
You agree that the following grounds are not acceptable reasons for refunds:
Sales are final. When you make a purchase from us you fully understand that all sales are final. You agree to never dispute or charge-back the purchase with your bank or credit card company. If you do, you agree that the charges were valid and further agree that eTailPet shall automatically be entitled to all funds collected regardless if you change your mind later.
We do not prorate. When you make a purchase from us, you are purchasing access to our software and are committing to paying the full amount you are billed. In the event you cancel or are terminated, we do not prorate fees or provide partial refunds.
You understand that when service is terminated, eTailPet will not store any system data and the information will be purged without an active subscription.
Cancellations must be submitted in writing to the service desk or support@etailpet.com at least 10 business days before the next billing period. Otherwise, your subscription will continue to the next billing term.
