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eTailPet Frequently Asked Questions

We're here for you from start to finish! Read below for some of the most common questions about our software.



Why eTailPet?

With other options out there, why choose eTailPet?
What's different about eTailPet?

We have a product catalog of over 130,000 pet-specific products, meaning your store can get up and running asap.
We are the only fully integrated POS system with Astro Loyalty. No workarounds or extra steps outside of our platform. It just works.

We have the best inventory prediction modeling with our Smart Order System. Buy what your customers want, and not what they don't.

Our vendor credit module helps you protect your profits by making sure you're refunded for every damaged PO, defective product, PO shortage, and more.

But most importantly, our POS and ecommerce software was designed by pet store owners for pet store owners. We know the challenges you face in this industry and are here to support you!

How else do you support independent pet stores?

We are proud champions of independent pet retailers and passionate about helping independent pet businesses compete against the giants. In addition to offering our Best-in-Class SaaS product, we partner with like-minded organizations that are on a mission to strengthen the independent pet ecosystem. We are a founding sponsor of the Independent & Neighborhood Pet Retail Association (IndiePet) and continue to partner with IndiePet to support retailers. Our founder is frequently recognized in the industry for her dedication and service toward this cause, and our company culture is steeped in the commitment to support and grow independent pet businesses.

So how does it work?

Everything you need to know from product selection and onboarding process to go-live day.

Can I buy just POS or just Ecommerce?

At eTailPet we strive to empower independent pet retailers by providing an all-in-one retail software that drives profitability. We have learned that the value our product offers is substantially higher when our customers utilize both our in-store and ecommerce functionality. Therefore, our all-in-one solution is designed to maximize your profits both in-store and online, together.

What add-on products do you offer?

We offer Marketing, an all-in-one solution that gets your website listed online, helps you gather customer reviews, and makes social media sharing easy. We also offer Bookings, an appointment management system for pet service businesses. Finally, we offer Memberships & Subscriptions to give your customers the special treatment they want and help you gain a competitive advantage. See our Product Page for more details.

What hardware do I need?
You may be able to use hardware you already have. We have a list of required hardware here. eTailPet is not a hardware provider and recommend purchasing hardware through our premier vendor, POS Guys for hardware service & support.
Can I keep my current website?
You bet. You can place a SHOP NOW button or link on your existing pages and seamlessly direct users to your eTailPet site. If you want to move everything to one place, our content pages are easy to edit and publish.
Do you offer support to get me started?
eTailPet was made for pet business owners by a pet business owner, so we’re committed to helping you start easy and stay strong. In addition to articles, how-to videos, dashboard features, FAQs and our online community, we offer live and recorded webinars. If you need more support, data migration and support packages are available at a premium charge.
How long does implementation take?
Implementation will take 6 weeks from the start of your kick off call with the customer success team. You’ll have access to your own onboarding project with a prescriptive implementation plan.
How will my credit card processing work?
eTailPet payments offers a seamless integration into the eTailPet platform with competitive processing rates and fast funding.
Can I use my own payment processor?

No, eTailPet Payments offer competitive rates, flat pricing and quick funding. Your account executive will work with you to offer a competitive pricing during your discovery process.

How do I get started?

Schedule a demo or purchase a plan today.

What's the fine print?

Other details about our service.
How do I get support?
  • Submit a help ticket in your retailer dashboard under “help”
  • Start a chat with the Team of Experts from the chat bubble in your dashboard
  • Email
  • Phone support plans are available at an upcharge 
What is your refund policy?

To clarify our policy on refunds, in addition to the agreement you acknowledge when you purchase from us, we make this page easily accessible.

Before you make a purchase from us we encourage you to join our live demos, live training, and watch our prerecorded videos to fully understand what you are purchasing. Additionally, you are required to read these terms carefully BEFORE making your purchase with us.

When you purchase our products, you are given access to information and technology which is considered software as a service “SaaS” and because of this, we do not issue refunds. Upon purchase, you are agreeing that all sales are final regardless of if you logged in, accessed, or used them.

You agree that the following grounds are not acceptable reasons for refunds:

  • You’ve changed your mind
  • You’ve decided our software is “Not what I need”
  • You’ve decided to stop using our software
  • You don’t have the time to use our software
  • You’ve found a different solution
  • You made modifications and now the software works differently than expected
  • Your business no longer needs our software
  • You experience conflicts with other 3rd party software connected to our product
  • The product is not what you expected
  • You didn’t receive acceptable customer support
  • You are selling your business
  • Any other reason

Sales Are Final. When you make a purchase from us you fully understand that all sales are final. You agree to never dispute or charge-back the purchase with your bank or credit card company. If you do, you agree that the charges were valid and further agree that eTailPet shall automatically be entitled to all funds collected regardless if you change your mind later.

We Do Not Prorate. When you make a purchase from us, you are purchasing access to our software and are committing to paying the full amount you are billed. In the event you cancel or are terminated, we do not prorate fees or provide partial refunds.

You understand when service is terminated eTailPet will not store any system data and the information will be purged without an active subscription.

Cancellations must be submitted in writing to the service desk or at least 10 business days before the next billing period. Otherwise, your subscription will continue to the next billing term.

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Transform your pet store.
Outsell your competitors.
Stay independent.