You can process returns right at the register and tie them back to the original sale. Product-level return policies let you set different rules for different items, and refund limits can be set by payment type. If an item arrived damaged or is being returned to a vendor, eTailPet can also create a vendor credit request so you aren’t left absorbing the loss.

The pet store POS system built for retailers

eTailPet is a point of sale (POS) system designed for independent and locally owned pet stores. Sales, inventory, and marketing live in one place, so you can run everything from the register to the backroom without juggling separate tools.

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Trusted by hundreds of pet retailers across the country

eTailPet's inventory tracking is a game changer.

"The ability for store owners to submit feature requests and getting them on the roadmap for development has been really important in terms of the transition."

Pennye Jones-Napier

Co-Founder & Co-Owner of the Big Bad Woof

I would recommend eTailPet.

"eTailPet has this huge product universe that feeds in all these products from all the stores that use the systems so I think that's probably the best, most helpful feature."

Amy Ko

Owner, Ham + Bone

We have used eTailPet ever since we first opened.

"eTailPet was our first and only point of sale software. Their point of sale system with the website integration offers lots of customization, and support is always there, making them indispensable to us."

Ryan Meeks

Owner, Paw of the Family

eTailPet is just so easy to use.

"Their inventory system is intuitive and it perfectly integrates with our online orders. eTailPet is much easier than our previous point of sale system was."

Jody Maddox

Owner of Wags! Dog Emporium

eTailPet has revolutionized our business.

"We've used eTailPet for three and a half years. Their point of sale system and product universe offer excellent item availability and pricing guidance. Their support is always there, making them indispensable to us."

Janet

Owner, Pet Pros

eTailPet was the one POS system being highly recommended.

"Once I spoke with the folks at eTailPet
and they walked me through a demo process and explained how simple it would be to implement the system, I realized that was the right choice. And when it came time to go live it was smooth and seamless"

John Bone

Owner of Medford Pet Supplies

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Smart POS features made just for pet stores

Eliminate inventory issues

Stock counts update in real time, so your online store and your shelves always match. eTailPet’s Smart Order System checks past sales and suggests what to reorder, like that 30-lb bag of kibble that sells out every other week.

Access a preloaded catalog of 160,000+ pet products

Your product catalog is always up to date with images and descriptions — from leashes and litter to aquarium filters and grain-free treats. Use a simple purchase order process to keep your store stocked, and automatically create vendor credit requests so damaged merchandise doesn’t come out of your pocket.

Reward regulars with Astro Loyalty integration

Astro Loyalty is integrated into your pet store POS, so the customer who buys dog food every month gets recognized at checkout. Offer memberships with exclusive discounts and promotions. Set up subscriptions for repeat purchases like food and litter, and for recurring services like grooming.

A pet store POS for the front counter

Keep the line moving

It’s a busy Saturday, the new hire is on the register, and a customer needs a minute to find their card. eTailPet is built so one slow moment doesn’t hold up everyone behind them.

Suspend and resume sales: Park a sale while a customer runs back for a leash, ring up the next person, then pick the first one back up.
Switch cashiers with a PIN: Hand the register to a teammate without a full logout.
Add or edit records from the register: Identify a missing item or a new customer and fix it on the spot, not in the back office.
Tap to add items without barcodes: Ring up loose treats and bakery goods by selecting a photo of the item. Place it on the scale, then tap to add it to the sale.

Smart and simple payments

Create payment flexibility for every kind of customer

Pet parents pay in all kinds of ways, from a quick tap to a big crate-and-bulk-food haul. eTailPet’s integrated payment processing handles it at the register.

Use card on file for subscriptions: Save a customer’s card securely so recurring orders and memberships bill on schedule.
Take mobile and contactless pay: Accept tap-to-pay cards, Apple Pay, Google Pay, and other payment methods.
Approve Affirm financing for big-ticket items: Let customers finance crates, bulk orders, and other large purchases.
Process split and partial tenders: Split a sale between cash and card, or cover the rest with another payment type when a card is only partially approved.

A POS that knows pet stores

Use pet-specific sales features

Sell by weight: Enter the weight at the register, and eTailPet calculates the price for loose treats, raw food, and other bulk goods.
Offer roundup donations for local rescues: Give customers the option to round up their total at checkout to support a local rescue.
Accept store credit and on-account sales: Let regular customers who pick up a dozen bags of rabbit hay every week pay at the end of the month.

Your choice of pet store POS hardware

Set up hardware that fits
your store

Bring your own hardware: Get the chance to keep the equipment you already own. eTailPet is hardware agnostic, so share your setup during the demo to confirm what’s compatible.
Keep tabs on petty cash and end-of-day till management: Track starting cash, pay-ins, pay-outs, and petty cash, then close out the day with customizable cash-outs.

The State of Independent Pet Retail [Get the 2026 report]

The pet store POS system built for retailers

Trusted by hundreds of pet retailers across the country