PetStack and eTailPet are both made for independent pet stores. PetStack is a pared-down version of a larger enterprise platform, priced by quote, with several key tools sold as add-ons.
eTailPet focuses only on pet retail, with a 160,000+ product catalog and pet-specific tools built in.
Here’s how they compare on the features pet stores use every day.
Last updated: November 2026
The $750 setup fee covers data migration and configuration, and is rebated in full after you go live and process payments.
.webp?width=1590&height=1380&name=petstack-vs-etailpet-header%20(1).webp)
PetStack’s price depends on your registers, locations, and the services you add. You won’t see a number until you book a discovery call.
That makes the features many pet stores want harder to budget for. Selling online and syncing Astro Loyalty both require PetStack Plus. Grooming booking adds another line item on top, and PetStack notes that extra fees may apply.
Before you sign, ask for a written quote that breaks out software, add-ons, hardware, and processing.
eTailPet’s Startup plan is $99 per month, with your online store, vendor catalog, and unlimited support included. Grooming and Astro Loyalty come with higher-tier plans.
There’s one trade-off. eTailPet Payments is the only processor we support, so you can’t bring your own.
Happy with your current processor? Bring it up during your demo.
*If you encounter inaccuracies or require updates, please contact us.
Pet retail has its own vendors, loyalty programs, and services that general systems miss.
Entering thousands of products by hand costs hours that a new store, or one switching systems, can’t spare.
Allergies, diet notes, and service history help staff make the right recommendation every visit.
Many indie pet shoppers expect their Astro Loyalty rewards to apply at the register.
A store-run rewards program gives regulars a reason to choose you over big-box stores.
Services like grooming bring shoppers in more often, so bookings belong with your sales.
An online store synced to your shelves lets regulars order between visits.
Raw, frozen, and fast-moving food need close tracking to avoid stockouts and spoilage.
Customers often request specific foods or sizes, and those orders need to arrive on time.
Bundles and deals move seasonal stock without manual price changes at checkout.
Sales and inventory trends show which products and services earn their shelf space.
A second location needs shared inventory and reporting, not a second login.
Recurring orders give regulars an alternative to big-box autoship.
Expired food and recalls are routine, so vendor credits need a clear workflow.
An internet outage shouldn’t stop you from ringing up a sale.
Seeing a starting price up front makes budgeting before a demo easier.
Keeping your current registers and scanners lowers the cost of switching.
Flexible terms make it easier to move on if the fit isn’t right.
Pet retail has its own vendors, loyalty programs, and services that general systems miss.
Entering thousands of products by hand costs hours that a new store, or one switching systems, can’t spare.
Allergies, diet notes, and service history help staff make the right recommendation every visit.
Many indie pet shoppers expect their Astro Loyalty rewards to apply at the register.
A store-run rewards program gives regulars a reason to choose you over big-box stores.
Services like grooming bring shoppers in more often, so bookings belong with your sales.
An online store synced to your shelves lets regulars order between visits.
Raw, frozen, and fast-moving food need close tracking to avoid stockouts and spoilage.
Customers often request specific foods or sizes, and those orders need to arrive on time.
Bundles and deals move seasonal stock without manual price changes at checkout.
Sales and inventory trends show which products and services earn their shelf space.
A second location needs shared inventory and reporting, not a second login.
Recurring orders give regulars an alternative to big-box autoship.
Expired food and recalls are routine, so vendor credits need a clear workflow.
An internet outage shouldn’t stop you from ringing up a sale.
Seeing a starting price up front makes budgeting before a demo easier.
Keeping your current registers and scanners lowers the cost of switching.
Flexible terms make it easier to move on if the fit isn’t right.
PetStack saves all three for its top plan. eTailPet includes them without add-ons.
PetStack connects to Astro Loyalty only on PetStack Plus, and extra fees may apply.
eTailPet syncs Astro Loyalty points and rewards at checkout with no double entry. It works in-store, online, and through text and email.
PetStack’s entry plan has no webstore, so selling online requires an upgrade.
eTailPet includes an online store with every plan, synced to your in-store inventory.
Among stores that added a service like grooming, 61% saw more foot traffic. PetStack sells its scheduler as a separate add-on.
eTailPet builds grooming booking into the platform, with online booking, automatic reminders, and alerts that fill cancellations.
How a POS company handles your move says a lot about the support that follows.
.webp?width=1200&height=760&name=PetStack-Support-Compact-orange%20(2).webp)
PetStack promises a smooth migration, with self-service tools and expert help when needed. Its self-service data upload is still marked “coming soon,” though.
PetStack doesn’t publish support hours or channels. Ask about availability and response times on your discovery call.
Unlimited phone and email support comes with every plan, including the $99 Startup package.
The $750 setup fee covers your migration and full configuration, and it’s rebated once you go live.
When you’re importing vendors or setting up grooming, you’re working with people who set up pet stores all the time.
Book a demo to see your online store, grooming booking, and Astro Loyalty working together in one system.
