Epicor has sold retail software for 50 years, and its Propello platform runs thousands of stores across many types of retail. Pet is just one of them.
eTailPet is built exclusively for independent pet stores, with auto-syncing Astro Loyalty, a 160,000+ pet product catalog, and grooming managed directly from the register. It starts simple and scales as you grow.
Here’s how they compare.
Last updated: July 2026
The $750 setup fee covers data migration and configuration, and is rebated in full after you go live and process payments.
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With Epicor, you won’t know until you’re on a sales call. And opaque pricing can carry real risks worth weighing with any provider.
A quote you can’t see upfront can mean a rate that climbs at renewal, or a sales process built to move you toward a bigger system than your store needs. Bundled pricing also makes it hard to tell what’s negotiable and what isn’t.
eTailPet starts at $99/month, with the catalog, e-commerce, and unlimited support built into that Startup price. Grooming and Astro Loyalty come with Core, and payments run on flat, competitive rates. The honest trade-off: Those rates are the only option, so bringing your own processor isn’t on the table.
Already have a processor you’d like to keep? That’s a good thing to raise on a demo.
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With Epicor, these three take separate tools and setup. With eTailPet, they’re ready from day one.
Ready to expand into services like grooming, training, or daycare? With Epicor, that means a costly third-party tool running separate from a POS you already pay a premium for.
With eTailPet, it’s built in from the start. Your service margins stay yours, and there’s no separate system that can quietly fall out of sync and cause scheduling chaos.
Opening a store or switching systems usually starts with entering thousands of products by hand. With Epicor, you’re importing and building that catalog yourself.
eTailPet ships with 160,000+ pet products already loaded, priced, and described by manufacturers. You operate faster, and the details stay current as vendors update them.
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Selling online with Epicor requires a separate store. You set up and pay for a platform like Shopify or WooCommerce, then sync it with your POS and keep both running.
With eTailPet, your online store is built in. The website, inventory, and pricing stay in sync automatically. This way, you're mastering one comprehensive POS, not a half-dozen integrations.
The quality of your support shapes how fast you get up and running.
Epicor’s support is enterprise-grade. A 24/7 EpicCare portal and dedicated phone line come standard. Guided in-software learning and Professional Services round it out before go-live.
Real-world reviews are mixed. Some users get timely, first-call fixes, while others report half-answers that need escalation. A few say Propello has fewer trained support reps than Epicor’s older Eagle system.
Onboarding takes time, too. One reviewer flagged a long setup when vendor data wasn’t ERP-ready, since much of the catalog needs to be built before opening.
Unlimited phone and email support comes on every plan. Your team works only with pet retailers, not a help desk fielding restaurants and hair salons between calls.
The $750 setup fee, rebated once you go live, covers migration from your current system and full configuration.
That pet-only focus shows up in the details. When you’re importing vendors or training staff on services and special orders, you’re working with people who set up stores like yours every day.
The only way to know if a POS works for your store is to see it handle your products, your grooming schedule, and your day-to-day.
