Pinogy has built POS software for pet stores since 2006, with deep roots in inventory, supplier integration, and the largest pet product database in the industry. Its product family is unbundled — POS, Websites, and Marketing are sold as separate but integrated products.
eTailPet takes the opposite approach, bundling POS, website, e-commerce, grooming scheduling, Astro Loyalty, and pet-specific retail workflows into one platform.
The choice usually comes down to whether you want a retail-deep system you assemble, or a full pet store operating system that ships ready to run.
Last updated: June 2026
*The $750 setup fee covers data migration and configuration, and is rebated in full after you go live and process payments.
Pinogy is cheaper to start. If you're just starting out and only rely on retail sales, it's a great option.
Pinogy's price advantage is real:
What the extra $20/month on eTailPet buys:
Retail-only and under 100 SKUs, Pinogy wins on price and catalog, and it isn't close. Add grooming or anything to that workflow list, and $20 a month stops being what you're actually deciding on.
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Switching POS systems can feel overwhelming. The right support shortens the learning curve and gets you back to selling faster.
Pinogy claims 24/7 US-based support and an A+ BBB rating, with a file open since 2009.
The testimonials on its own site lean hard on implementation quality and support responsiveness, and the customer base clearly stays — though there's little third-party review data (G2, Capterra) to weigh against the testimonials, so you're largely taking the site at its word.
The details that decide a migration — what's included on Starter versus Premium, data import support, training, and any setup fee — aren't published.
Pinogy also runs a reseller network, so depending on your region, your onboarding may come from a local partner rather than Pinogy directly. Both are worth pinning down on the demo, especially if you're bringing an existing inventory and customer database across.
With eTailPet, the same company that builds the software runs your setup. There's no reseller in the middle.
We migrate your data, load the catalog, set up grooming, connect Astro, and train your team, for a $750 fee that's rebated once you're live. Support is available via phone and email on every plan, from people who only work with pet stores.
That direct line matters most when something goes wrong six months in. You're calling the company that wrote the code, not a partner who resold it. Pinogy's reseller model may be a better fit if you want a local relationship, but if you'd rather deal with the source, eTailPet keeps it to one party throughout.
The only way to know if a POS works for your store is to see it handle your products, your grooming schedule, and your day-to-day.
