Wags! Dog Emporium Embraces eTailPet to Transform Operations

Wags! Dog Emporium, located in Eugene, Oregon, has been a beloved pet store in the community since it opened its doors on December 5, 2005. Specializing in the largest selection of raw diets for dogs and offering all-natural, organic, and holistic products, Wags! Dog Emporium has always been committed to the health and well-being of pets. Owner Jody Maddox discovered eTailPet through a distributor and has since revolutionized her store's operations.

Business Type

Pet Store

Location

Eugene, OR

Customer Since

2020

The Challenge

Wags! Dog Emporium faced several operational challenges before adopting eTailPet:

Flexible Shopping Options: The COVID-19 pandemic changed how people shop, and Wags! needed to adapt along with pet parents. They needed a way to offer seamless curbside pickup system to safely serve customers, and a flexible system that could help them adapt to future retail trends.

Disconnected Systems: Their online sales were not integrated with in-store inventory, causing inefficiencies and inaccuracies.

Manual Inventory Management: Inventory was tracked manually with pen and paper, making yearly inventory checks time-consuming and error-prone.

These challenges hindered their ability to provide exceptional service and focus on their mission of promoting pet health and wellness.

The Solution

After experiencing an eTailPet demo, Wags! Dog Emporium found the perfect solution to their operational woes. eTailPet is designed specifically for pet retail operations, offering a comprehensive and user-friendly platform that addresses their unique needs.

Flexible E-commerce Features: eTailPet includes an easy curbside pickup option, which proved essential during the pandemic. Since then, Jody has continued to embrace evolving retail trends with eTailPet’s adaptive features. By taking Wags! Dog Emporium online, they significantly enhanced their market reach. Post-pandemic, eTailPet’s robust marketing tools have helped maintain and grow their online presence. With continuous updates and innovative solutions, Wags! Dog Emporium remains competitive and meets the evolving demands of modern pet parents, ensuring they stay a trusted community name.
Seamless E-commerce Integration: eTailPet's e-commerce capabilities synchronized online and in-store inventory, providing a unified experience for customers.
Streamlined Inventory Management: Transitioning from manual inventory to eTailPet's automated system made managing stock effortless. Orders from distributors are now easily integrated, and Jody’s yearly inventory check is completed in half the time.

Seamless Inventory Management

Efficiently tracks inventory across all platforms, reducing manual workload.

Enhanced Customization

Customizable features allowed Paw of the Family to create a welcoming and personalized online presence.

Transparent Communication and Updates

Ongoing updates and feedback loops ensure eTailPet continues to meet evolving business needs.

User-Friendly Onboarding and Setup

A detailed, customer-focused setup process ensured Ryan's team was up and running by the grand opening, with an easy learning curve for new employees.