Pet Pros Transformed Their Pet Store Operations with eTailPet

Pet Pros, a cornerstone in Rockledge, Florida's pet retail scene, has provided premium pet products and exceptional customer service since 1999. Under the leadership of Janet, Pet Pros has seen remarkable success in recent years. Faced with operational challenges, Janet turned to eTailPet for a comprehensive solution.

Business Type

Pet Store

Location

Rockledge, FL

Customer Since

2020

The Challenge

Before adopting eTailPet, Pet Pros faced several operational hurdles:

Flexible Retail Options for a Dynamic Industry: The need for a robust solution to support online customers during the COVID-19 crisis, as well as the ability to adapt to changing retail trends in the years since.
Complex Inventory Management: Adding inventory to their system was laborious and time-consuming.

These challenges made it difficult for Pet Pros to maintain their high standards of customer service and efficiency.

The Solution

Pet Pros found the ideal solution for their needs with eTailPet. Specifically designed for pet retail, eTailPet offered a comprehensive and intuitive platform that addressed their unique challenges.

Key Benefits Include:

Support for Online Customers: eTailPet’s e-commerce solution enabled Pet Pros to manage deliveries and pickups efficiently, crucial during the pandemic. And as retail trends continue to shift, eTailPet offers the flexibility to shift with them.

Effortless Inventory Management: The preloaded catalogs streamlined the process of adding inventory. With automatic descriptions, UPCs, and competitive pricing suggestions, inventory management became much simpler.

Advanced Payment Options: The POS system supports tap to pay, swipe, insert, Google Pay, and Apple Pay, offering flexibility to customers.

Why Our Customers Love eTailPet

Smart Ordering

Astro Loyalty Integration

Automated Marketing Tools

In-Depth Customer Profiles

Product Catalogs

Business Reviews

Comprehensive Reporting

Mobile Optimized E-Commerce Site

Robust Product Universe

Provides a comprehensive range of items with guidance on cost, retail pricing, descriptions, and UPCs, simplifying inventory management.

Seamless Online and POS Integration

The transition to eTailPet's online store and POS system supported business continuity and growth, especially during challenging times.

Efficient Payment Processing

The newly adopted credit card system offers advanced features like tapping, swiping, and inserting, with competitive rates that surpassed other options.

Dedicated Customer Support

Reliable and responsive support ensures any issues are quickly addressed, enhancing overall user satisfaction.

Schedule a Demo to Learn More

Learn how eTailPet can help your pet store thrive, just like Pet Pros.

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